Customer Stories
GoCardless

How GoCardless Creates a Vibrant Office Experience with Mapiq

91%

Desk occupancy during peak days

>20000

Yearly workspace bookings

74%

Of group bookings get confirmed

Location
London
Industry
FinTech

About Customer

GoCardless is a global leader in direct bank payments. With nearly 900 employees worldwide, their London HQ plays a central role in fostering innovation and collaboration across the organization.

The Challenge

In a hybrid setup, the office needs to offer more than just a place to work. GoCardless wanted to create an environment that would draw people in organically, by offering a workplace experience that’s energizing, seamless, and deeply connected to their company values.

"We want to offer something people won’t get at home — energy, community, and the freedom to do their best work."

Workplace Experience Manager

Jamie Nimmo

The Solution


The workplace team chose Mapiq, focusing on tools that make in-office collaboration easy and intuitive. The platform helps GoCardless:

  • Book desks and rooms easily
    Teams can quickly find and reserve the right space for focused work or group meetings.
  • Enable smooth face-to-face interaction
    Real-time availability makes spontaneous collaboration simple.
  • Keep operations friction-free
    From locker access to getting that ideal meeting room, employees can navigate the office without needing extra support.

Impact

With Mapiq in place, GoCardless has made the office a destination again. The tools support how people work best together by removing barriers, encouraging organic interaction, and making sure space is used effectively on busy days.  

Mapiq helps the GoCardless workplace team to deliver a ‘silent service’: As Jamie Nimmo puts it, “We want people to find everything they need without having to ask.” Whether it's a meeting room, a locker, catering, or ticketing, Mapiq helps make the workplace run effortlessly.

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