Aug 25, 2020 in Viewpoint

The importance of face-to-face contact

Nowadays, lots of organizations can work completely remotely. Online communication tools make sure we can meet, collaborate, and visit events together virtually. It’s impossible to deny the importance of these platforms, but it’s essential to balance online interactions with face-to-face communication, especially now some organizations allow employees to come back to the office occasionally. But how can you boost face-to-face interactions in the workplace?

Esmeé van Vliet
by Esmeé van Vliet
Workplace well-being
It is essential to balance online interactions with face-to-face communication.

The facts of meeting face-to-face

The importance of face-to-face contact isn’t only about understanding facial expressions better or that ideas are more easily generated. Several studies found proximity and personal interactions contribute greatly to creating social bonds. People seem to form favorable views towards people with whom they spent time with. It also showed that requests are more effective face-to-face than those sent by email and the most important interactions happen at employees’ desks.

Facilitate places to meet

That people can bump into each other in the office is no surprise, but space should be designed to facilitate that. Offices that encourage informal meetings and unplanned conversations deliver higher employee satisfaction averages, according to Leesman, 2018. Stephanie Hughes, the founder, and CEO of AKKA Architects believes workplaces should support all interactions: formal, planned, spontaneous, social, and individual. This means that there should be enough cozy nooks, places to sit and collaborate in the office, while keeping the right amount of social distance.

Use technology to connect

Technology can boost face-to-face interactions in the workplace. It can influence the attachment to a team and sometimes even help spark a friendship between colleagues. One important thing technology can do is make it possible for employees to share their location, so colleagues can find them. Nothing can be more time consuming, then finding a colleague somewhere on one out of 12 floors.

Return safely to the office

Technology can also play an important role in going back to the office and helping employees to connect with their team members again. Our new product Office Shifts makes sure employees can book days in the office that suit them and their team best. On top of that, you can always maintain a safe office capacity and quickly adapt to changes from your local authority. Because after all, those sacred moments of collaborating together, can be done much better in the office.

Learn more about workplace well-being

More about workplace well-being and all layers of the Mapiq pyramid of workplace well-being you can find in our latest research paper. Download it for free.

Download the research paper