Aug 16, 2018 in Viewpoint

SaaS is the foundation of multi-tenancy buildings

In the future, we’ll see a rise in so-called “multi-tenant buildings”. Centralized and integrated office platforms are essential to structure the distribution of these buildings.

Anne Wernand
by Anne Wernand

Just imagine four organizations in one building all implementing their own systems; booking a room would be a nightmare! To efficiently share resources, the systems to manage those resources need to act on the building-level, not on the level of an individual tenant. So, to make sure that the shared rooms aren’t double booked, you need a software multi-tenancy that suits the physical multi-tenancy of the building.

That’s where SaaS comes into play. In software terms, multi-tenancy is an architecture in which a single instance of a software application serves multiple customers. This architecture is quite common in SaaS services. For example, organizations that use a cloud solution for their email services (such as Office 365 or Gmail) do not have their “own” dedicated server farm running at the SaaS vendor. Instead, server resources are shared amongst tenants whilst a strict separation between the tenants is maintained on the functional and data level.


To make sure that the shared rooms aren’t double booked, you need a software multi-tenancy that suits the physical multi-tenancy of the building


A SaaS platform to support multi-tenancy

Although multitenancy in SaaS is an existing and common phenomenon, the rationale for choosing SaaS in multi-tenancy buildings is different. It’s not about increasing the efficiency of server resources, adding redundancy, or reducing operational costs of ICT administration. It’s all about manageability and sharing. Imagine four tenants in a building, all with their own ICT systems and facility management software. To allow for (for instance) room sharing, these four tenants would need to somehow interconnect their individual room booking systems. That’s six connections in total, maintained by four different ICT departments. In other words: a nightmare.

When instead a dedicated third-party platform for resource sharing is used, each of the tenants has their own integration with that platform, that they control and maintain. Adding and removing a tenant does not involve actions from the other tenants, as long as there is a clear set of common rules and standards that a tenant must adhere to in order to join the resource sharing community.

To summarize: when you want to provide services like room sharing at the building level, you will need your software solutions to act at the building level. Further, a clear set of standards is needed for the way that tenants technically communicate with that solution. With Mapiq we aim to cross the boundaries between organizations by offering such a SaaS platform that inherently supports multi-tenancy.

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